![]() ![]() ![]() Attention to detail and good problem-solving skills.Experience with remote desktop applications and help desk software.Prior experience in tech support, desktop support, or a similar role.Certification in Microsoft, Linux, or Cisco is advantageous.Degree in computer science or information technology.Conducting electrical safety checks on equipment.Testing and evaluating new technologies.Providing support in the form of procedural documentation. ![]() Supporting the roll-out of new applications.Replacing or repairing the necessary parts.Following up with clients to ensure the problem is resolved.Talking customers through a series of actions to resolve a problem.Providing timely and accurate customer feedback.Speaking to customers to quickly get to the root of their problem.Installing and configuring hardware and software.Identifying hardware and software solutions. We offer 24/7 technical support on Apple Mac issues, if you have any queries then contact our certified technicians by dialing apple support phone number.Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical Support Job Description Template
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